FAQs – Your Guide to Insurance Services
Have questions about our insurance services? Our FAQs provide clear answers on coverage, claims, and policy options. Explore them or contact us for support!
What types of insurance do you offer?
GEF Insurance Brokers provides a wide range of insurance products, including motor insurance (comprehensive and third-party), health insurance (individual and corporate medical covers), life insurance (term life, whole life, and investment-linked policies), property insurance (home, fire, and burglary cover), business insurance (liability, work injury benefits, and commercial property cover), marine and aviation insurance, as well as specialized coverage tailored to unique client needs.
How can I get a quote?
Getting a quote is simple and hassle-free. You can reach out to us via phone, email, or visit our office to discuss your insurance needs. Our team will assess your requirements, provide guidance on the best coverage options, and offer a competitive quote based on your preferences and risk profile.
How do I file an insurance claim?
If you need to file a claim, start by notifying us immediately so we can initiate the process. You’ll be required to submit the necessary documentation, such as a police report (for accidents or theft), medical records (for health claims), or proof of loss (for property damage). Our claims department will coordinate with the insurer to ensure a smooth and timely settlement, keeping you updated at every stage.
Which insurance companies do you work with?
We partner with some of the most reputable and financially stable insurance companies, including Jubilee Insurance, Allianz, APA Insurance, Madison, Old Mutual, CIC, Britam, and others. Our partnerships allow us to provide clients with a variety of options, ensuring they receive the best coverage at competitive rates.
Do you offer customized insurance solutions?
Yes, we understand that every individual and business has unique insurance needs. Our team takes the time to analyze your specific risks and financial situation before recommending a tailored insurance package. Whether you need specialized business coverage, a family health plan, or a custom vehicle insurance policy, we ensure you get the right protection.
How long does it take to process a claim?
Claim processing times vary depending on the complexity of the claim and the insurer’s requirements. Simple claims, such as medical reimbursements, may take a few days, while more complex claims, like accident or property loss cases, may take a few weeks. We work closely with insurers to ensure timely payouts and keep you informed throughout the process.
Can I update or change my policy?
Absolutely! We understand that insurance needs can change due to lifestyle shifts, business growth, or regulatory updates. You can upgrade, downgrade, or make modifications to your policy at any time by contacting us. Our team will assess your new requirements and adjust your coverage accordingly.
Is there a grace period for premium payments?
Most insurers provide a grace period, typically between 7 to 30 days, depending on the type of policy. During this time, your policy remains active, but failure to pay within the grace period may lead to policy suspension or cancellation. We encourage timely payments to ensure uninterrupted coverage.
Do you offer corporate insurance solutions?
Yes, we specialize in corporate insurance solutions, including group medical coverage for employees, work injury benefits (WIBA), professional indemnity, employer liability, business interruption insurance, and fleet insurance for company vehicles. Our corporate packages are designed to safeguard businesses from financial losses while ensuring employee well-being.
How can I verify my policy details?
You can verify your policy details by contacting our customer service team via phone or email. We will provide you with a summary of your coverage, premium payments, renewal dates, and any other relevant information. Additionally, some insurers offer online portals where you can log in and access your policy details.
What happens if I miss a premium payment?
If you miss a premium payment, your insurer may grant a grace period during which you can make the payment without losing coverage. However, if the payment is not made within this period, the policy may lapse, leaving you unprotected. In such cases, we can assist you in reinstating your policy or finding alternative coverage options.
How can I contact GEF Insurance Brokers?
You can reach us through multiple channels:
Phone: Call our customer service team for immediate assistance.
Email: Send us an inquiry, and we’ll respond promptly.
Visit Our Office: We welcome you to our office for a face-to-face consultation with our insurance experts.
Phone: Call our customer service team for immediate assistance.
Email: Send us an inquiry, and we’ll respond promptly.
Visit Our Office: We welcome you to our office for a face-to-face consultation with our insurance experts.
